There is only one boss: The Customer. He or she can fire anyone by spending money at your competition. Find out why your most unhappy customer is your best tool to learn from. If you don’t take care of your customer, someone else will. You will get a better understanding of the importance of a first impression because you will never get a second chance to make one. We will also cover the art of “a great consultation.” Remember customer service is not a department, it is an attitude!..and so much more.